I bought my first Urban Rebounder from an infomercial and absolutely loved it. I purchased a second one directly from the Urban Rebounder website. It arrived in used condition (mat was all stretched out, several broken springs, frame was scratched and dented) Customer service insisted it was damaged in shipment and told me they would file a claim with Fedex. Months went by and nothing was happening; my repeated calls were just given the run around. They finally agreed to charge my debit card, send me out a new one and credit me when they received the defective one. I followed through but was never credited. Unfortunately since I used my debit card I had no recorse. Repeated calls were again given the run around. Worst customer service ever!!! Went on Better Business Bureau Online to check them out and found they have a rating of "F" for their terrible business practices:
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Would definately not recommend anyone purchase directly from Urban Rebounder. Maybe if you buy from Amazon you will have more protection.
(88 customers reviews)
Customers Rating=4.0 / 5.0
More Detail For Urban Rebounder Folding Trampoline Workout System
- Selected as a top fitness product by a leading consumer magazine
- New 1/4 fold trampoline workout system designed to melt away fat and inches; borrows from martial arts and core abdominal postures to keep you fit
- Strengthens your core and improves your balance and coordination
- Includes commercial-quality mini trampoline and stabilizing bar
- Mega DVD includes 6 motivational workouts; 300-pound capacity
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